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Search results for: Getting help with a purchased product

Getting help with a purchased product / My product does not work

Selly is unable to assist you with purchased products, you'll have to contact the seller for help with your product not working or anything product related. ...

Getting a refund for a purchase

We're sorry to hear that your purchase requires a refund. Unfortunately, Selly is unable to provide assistance with refunds as all payments go directly to th...

Embed a product on a website

Embedding products in your website is very simple. Start off by adding the following script tag before the end of </head> in your markup. <script ...

Product email not received

It is best to contact the seller in situations like these by clicking the Contact Seller link on the product or Shop page. There can sometimes be a delay w...

Getting a link to your shop

Navigate to the dashboard, click your username in the top right and click Your Shop. You will be taken to your shop page. In this instance, a shop with th...

"No gateways have been enabled" error on product page

This error indicates that no payment gateways have been enabled for the product and can only be resolved by the seller. For the Seller Navigate to Settings...

Add a product

Navigate to Products -> Add Product. General Information Add a Title you want your product to be displayed as. Input the Price of the product and selec...

Updating feedback you previously left

To update feedback you've previously left, go to the Email containing your purchased product where you initially left feedback -> Leave Feedback. Your pre...

Create a coupon for a product

Navigate to Coupons -> Add Coupon. Enter a Code to distribute to users in the Code section (e.g. 10OFFCODE). The code must be between 2-24 figures long a...

Leave feedback for a seller or product

Requirements You can only leave feedback for: - Products that you have purchased - Products that you do not own - Products that you have not previously left...

How to add stock to a product?

Adding stock to product depends on the product type you choose. File Upload a file to Selly and we'll handle the delivery of the download link to the cust...